Customer Operations for Dummies
Customers want answers to their issues and requests yesterday. So how can you empower your teams to deliver proactive service? Get Customer Operations...
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Published: Jun 23, 2023
Published: Sep 18, 2023
IDC white paper: The untapped value of unstructured data
Unstructured data — customer contracts, product specs, employee handbooks, and so much more — makes up 90% of your business data, according...
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Published: Jun 23, 2023
Customer Operations for Dummies
Customers want answers to their issues and requests yesterday. So how can you empower your teams to deliver proactive service? Get Customer Operations...
View More
Evolving your customer journeys to the next normal
Investing in great outcomes for customers and employees.
The road to exceptional customer service has been rerouted. Today’s customers are undergoing...
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How To Increase Visibility With Social Media Optimization
In the ultra-competitive world of social media marketing brands must take advantage of any leg up they can find. The sheer number of accounts vying for...
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The Best Way to Set Marketing Priorities and Smash Your Goals
In a role as diverse and fast-pacing as marketing, project prioritization can mean the difference between a thriving career and a fledgling one. As you...
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Der Inner Circle Guide zu Omnichannel
Die digital versierten Kunden von heute haben hohe Erwartungen und sind von allen Gruppen am wenigsten loyal. Eine hervorragende CX ist der Schlüssel...
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Herausragender Kundenservice ist mehr als traditionelles CRM
Über Ihren Kundenservice eröffnen sich einmalige Möglichkeiten, eine hervorragende Kunden-Experience zu bieten. Leider ist traditionelles...
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Carte du parcours client : la nouvelle expérience client « digital first »
Cette infographie explore le parcours linéaire du client ainsi que les attentes actuelles en matière d'expérience client. D'éminents...
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Kultivierung einer zukunftssicheren Customer Journey-Strategie
Als die Pandemie scheinbar über Nacht eine Abkehr vom persönlichen Kontakt zum Online-Kontakt erzwang, wurden Verbraucher und Unternehmen bei...
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Published: Jul 05, 2022
Der ultimative CX-Leitfaden für Agenten: Wie man zum "bevorzugten Arbeitgeber" wird und nicht zum Internet-Meme
Sind Ihre Agenten in der Lage, sprachliche und digitale Interaktionen in einer digital-first Omnichannel-Umgebung zu handhaben?
Wir haben...
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Published: Apr 03, 2023
Turning dreams into reality- How Qatar National Tourism Council will deliver amazing digital travel experiences with Adobe
Qatar is a country of hidden gems and one that is on a mission to become a leading destination for both regional and global travellers. International flights...
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How to evaluate a distributed marketing platform
When people think about a business’ structure, they often think about a centralized model with linear reporting and clearly defined departments,...
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Modern Marketing Essential Guide to Social Marketing
Social media has evolved. And marketing, finally is catching up. From super-sensitive sentiment detection to data-driven channel charges, the technology...
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