Customer Operations for Dummies
Customers want answers to their issues and requests yesterday. So how can you empower your teams to deliver proactive service? Get Customer Operations...
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Published: Jun 23, 2023
Published: Sep 18, 2023
IDC white paper: The untapped value of unstructured data
Unstructured data — customer contracts, product specs, employee handbooks, and so much more — makes up 90% of your business data, according...
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Published: Jun 23, 2023
Customer Operations for Dummies
Customers want answers to their issues and requests yesterday. So how can you empower your teams to deliver proactive service? Get Customer Operations...
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Change management blueprint for contact centre digital transformation
The COVID-19 pandemic put organisational change into hyperdrive. Businesses were compelled to move to work from home or hybrid working models, which changed...
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Word de held van veranderingsmanagement die uw bedrijf nodig heeft
Overstappen op een nieuw platform voor klantervaring is een grote verandering. Om het meeste te halen uit nieuwe technologie voor klantervaring, moet u...
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How to Build a Cold Email Campaign from Scratch
Don’t lose hard-earned leads to inactivity.
This blog will provide you with a quick guide on how to effectively build cold email sales campaigns...
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Published: Aug 23, 2022
The Future of Retail is Conversations
Retail may never be the same. Consumers who were previously averse to online shopping suddenly embraced it during the pandemic, and many don’t plan...
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Published: Jul 05, 2022
The Ultimate CX Agent Guide: How to be the ‘employer of choice’ and not an internet meme
Are your agents ready to manage voice and digital interactions in a digital-first omnichannel environment?
We asked CX coaching experts...
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Top tools to use with Salesforce
Salesforce is a customer relationship management (CRM) platform in the cloud, offering businesses a single view for all customer interactions, across departments....
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De puntjes verbinden tussen klanttevredenheid en werknemersprestaties
De betrokkenheid van werknemers is de hoeksteen van klanttevredenheid. Toch hebben veel organisaties geen duidelijk zicht op hun onderlinge afhankelijkheden...
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Published: Oct 11, 2022
Best-In-Class Email Marketing
Interactions between consumers and brands are increasingly playing out across a wide variety of different online touchpoints, channels, and platforms....
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The CMO Solution Guide For Building A Modern Marketing Organization
The urgency to transform marketing has never been higher. Pressure to deliver business results is mounting. Consumer technology adoption is accelerating...
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Published: Mar 20, 2023
10 Reasons to Consider Marketing Automation
More agile, more efficient, more effective marketing.
Being a successful marketer means always being ready for the unexpected, but that goes beyond...
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Published: Jun 30, 2022
MetriStar Top Provider Award Contact Center Platforms
RingCentral has earned the Metrigy MetriStar Top Provider Award for contact center platforms. The value of the MetriStar Award is that it is based on both...
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