Customer Operations for Dummies
Customers want answers to their issues and requests yesterday. So how can you empower your teams to deliver proactive service? Get Customer Operations...
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Published: Jun 23, 2023
Published: Sep 18, 2023
IDC white paper: The untapped value of unstructured data
Unstructured data — customer contracts, product specs, employee handbooks, and so much more — makes up 90% of your business data, according...
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Published: Jun 23, 2023
Customer Operations for Dummies
Customers want answers to their issues and requests yesterday. So how can you empower your teams to deliver proactive service? Get Customer Operations...
View More
Published: Jun 15, 2022
Introducing Forrester’s new study: The Total Economic Impact of Slack for Service Teams
Exceptional customer service teams deliver fast, frictionless solutions. Behind the scenes this often requires a feat of company-wide coordination. Agents...
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Email marketing: a success story for a startup
If you are an owner of a startup or a small business idea, chances are that you would need to market your brand and, believe it or not, email marketing is...
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4 Secrets of Success in Financial Services Marketing
Over the course of the pandemic, businesses have grown to rely on marketing to stand out from the crowd. That’s especially true for the financial...
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IDC: Le firme elettroniche accelerano il business
IDC Analyst Brief: Dalle imprese alle ONLUS al pubblico impiego, le organizzazioni non possono lasciare che documenti vitali diventino ostacoli. L'adozione...
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How To Increase Visibility With Social Media Optimization
In the ultra-competitive world of social media marketing brands must take advantage of any leg up they can find. The sheer number of accounts vying for...
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A modern application platform for a customer-first culture
Where people, processes and technology align around customer needs – is the biggest challenge CX professionals face. But it’s one made almost...
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Adapt or Die: Why the delivery network of the future will be flexible, customer-centric and vital to company success
Since early 2020, an already hyper-competitive market has been turbocharged. Retailers and logistics service providers can no longer afford to only focus...
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Change management blueprint for contact centre digital transformation
The COVID-19 pandemic put organisational change into hyperdrive. Businesses were compelled to move to work from home or hybrid working models, which changed...
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The 3 stakeholders your customer experience transformation needs to serve
How can you continue to make improvements in spite of unexpected challenges?
Realising customer experience transformation can be challenging –...
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Manual de aplicaciones web progresivas para la modernización de los comerciantes
Se está produciendo una migración móvil masiva. Se prevé que el comercio móvil en Estados Unidos aumente de 128.400...
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Mehr Kapazität im Kundenservice für wechselvolle Zeiten
Lernen Sie sechs Best Practices von führenden Kundenserviceanbietern kennen, um in jeder Situation auf gängige Kundenanfragen eingehen zu können....
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