Email Marketing Whitepapers

Evolving your customer journeys to the next normal

Investing in great outcomes for customers and employees. The road to exceptional customer service has been rerouted. Today’s customers are undergoing...

How to Use Email Marketing Graphics to Create Attention-Grabbing Emails

Crafting the perfect email marketing graphic shouldn’t be that difficult, but there’s just so much to take into consideration....

Der Weg der Customer Journey: Die neue, digital-first CX

Diese Infografik untersucht die lineare Customer Journey neben den heutigen Erwartungen an das Kundenerlebnis (CX). Führende CX-Experten helfen Ihnen,...

Le guide des initiés sur l'omnicanalité

Les clients d'aujourd'hui qui maîtrisent le numérique ont des attentes élevées et sont les moins fidèles de tous...

De puntjes verbinden tussen klanttevredenheid en werknemersprestaties

De betrokkenheid van werknemers is de hoeksteen van klanttevredenheid. Toch hebben veel organisaties geen duidelijk zicht op hun onderlinge afhankelijkheden...

Guía sobre rendimiento de la inversión

Amplitude es una plataforma de inteligencia de producto que ayuda a los equipos de todo el mundo a utilizar los datos de sus clientes para comprender el...

Published: Nov 24, 2022

The complete guide to first-party data

$19.2 billion. That’s the amount of money that was spent just two years ago on third-party data (data collected from sources like websites and...

Published: Jun 15, 2022

Introducing Forrester’s new study: The Total Economic Impact of Slack for Service Teams

Exceptional customer service teams deliver fast, frictionless solutions. Behind the scenes this often requires a feat of company-wide coordination. Agents...

Published: Jun 30, 2022

MetriStar Top Provider Award Contact Center Platforms

RingCentral has earned the Metrigy MetriStar Top Provider Award for contact center platforms. The value of the MetriStar Award is that it is based on both...

On-Webinar LEGO: Brick by brick, built on the foundations of data

LEGO - a company built on colourful bricks that open the door to exploration and creativity. Watch this webinar to discover one of LEGO's fundamental...