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Reinventing customer service
The upheavals of 2020 created an opportunity for customer service teams to rethink service delivery and how best to support the people who do...
Get ready for Slack Frontiers 2021
Power up your team, further your career and build your digital HQ for the work-from-anywhere world. Oh, and have some fun doing it all. Join...
Choosing a collaboration platform - 8 questions every IT leader should ask
Software has transformed every business discipline. After the initial strides made by email, conferencing and chat apps, progress in collaboration...
Reinventing work - New imperatives for the future of working
Following one of the most challenging years in business history, the pandemic has forced every company to accelerate its most important transformations....
The Total Economic Impact™ Of Slack For Technical Teams
Slack commissioned Forrester Consulting to conduct a Total Economic Impact™ (TEI) study and examine the potential return on investment...
IDC MarketScape: Worldwide Collaboration and Community Applications 2021 Vendor Assessment
This study applies the IDC MarketScape methodology to evaluate major global collaborative and community platform vendors.
As the...
Win the battle for talent with a digital HQ
In times of disruption, it’s the companies that embrace new ways of working that succeed. With 55% of employees open to a new job in the...
The Digital-first Toolkit
Over the past year, society has proven we can be effective, creative and productive working from anywhere—even amid a global pandemic....
Reinventing work in development teams
Software engineering teams were often among the best placed to adjust to 2020’s shift to working from home (WFH). While colleagues in...
Introducing Forrester’s new study: The Total Economic Impact of Slack for Service Teams
Exceptional customer service teams deliver fast, frictionless solutions. Behind the scenes this often requires a feat of company-wide coordination....
